WHO WE ARE
The grosvenorconnect.com site (“this Website“) is a website operated by
Grosvenor Group Limited
(No. 3219943) with registered office at 70 Grosvenor Street, London W1K 3JP, United Kingdom
(“Grosvenor” or “we” or “our“).
To contact us, please send an email to: GrosvenorConnectSupport@grosvenor.com.
IMPORTANT NOTICE
By accessing and using this Website you agree to observe and be bound by the following Terms and
Conditions. If
you do not agree to these Terms and Conditions, you should exit this Website immediately. These
Terms and
Conditions apply to your use of this Website irrespective of the delivery platform or device you
use to access
it.
DISCLAIMER
Without limiting the general disclaimer under “No Warranties” below, this Website is designed
for information
purposes only and you acknowledge that you are solely responsible for the use of it. Whilst
Grosvenor will take
reasonable care to ensure that the content on this Website is accurate, complete and up-to-date,
Grosvenor does
not guarantee, warrant or represent that the content and/or facilities available or accessible
via this Website
will always be accurate, complete or up-to-date, or that access to it will be uninterrupted.
NO WARRANTIES
The content on this Website is provided for general information only. It is not intended to
amount to advice on
which you should rely. You must obtain professional or specialist advice before taking, or
refraining from, any
action on the basis of the content on this Website.
This Website and its contents are provided on an “as is” basis and without any representation,
term, condition,
guarantee or warranty of any kind, either express or implied (and whether implied by law, custom
or otherwise)
as to the condition, quality, performance, accuracy, suitability, fitness for purpose,
completeness of this
Website or its content or that the Website or the content will be provided uninterrupted, error
free or free
from viruses, trojan horses or other harmful material.
LIABILITY
Grosvenor does not exclude or limit in any way its liability to you where it would be unlawful
to do so. This
includes liability for death or personal injury caused by our negligence or the negligence of
our employees,
agents or subcontractors and for fraud or fraudulent misrepresentation.
Business Users
If you are a business user, Grosvenor will not be liable to you for any loss or damage whether
in contract, tort
(including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising
from or in
connection with: (i) use of, or inability to use, this Website, or (ii) any inaccuracies, errors
or omissions in
information made available through this Website.
In particular, Grosvenor will not be liable for loss of: profits, sales, business, revenue,
business
opportunity, anticipated savings, data, goodwill or reputation or for any indirect or
consequential loss.
Consumer Users
If you are a consumer user, please note that we only provide this Website to you for domestic
and private use.
You agree not to use this Website for any commercial or business purposes, and we have no
liability to you for
any loss of profit, loss of business, business interruption, or loss of business opportunity.
INTELLECTUAL PROPERTY RIGHTS
The intellectual property rights (including but not limited to copyright, design rights,
trademarks and patents)
in this Website and the content posted on this Website remain the property of Grosvenor or the
rightful content
owner as the case may be. All such rights are reserved.
You have the right to access and use this Website, we authorise and license you on a revocable,
non-exclusive,
non-transferable basis to use this Website in accordance with these Terms and Conditions. You
are not permitted
and do not have a licence to reproduce, modify or adapt any software on this Website or material
appearing on
this Website. You are not authorised and have no licence to use or reproduce our registered or
unregistered
trademarks unless we provide you with express permission in writing to do so. You must not use
any part of the
content on this Website for commercial purposes without obtaining written permission to do so
from us or our
licensors, as applicable.
Except as permitted under applicable law you may not use, copy, adapt, modify, sell, license,
distribute,
transmit, display, publish or create derivative works derived from this Website or the content
or any part
thereof without the prior written permission of Grosvenor.
If you use or exploit any part of this Website in breach of the above licence, your right to use
this Website
will cease immediately and you must, at our option, return or destroy any copies of the
materials you have made.
YOUR CUSTOMER PORTAL PROFILE
You may create and register a profile on this Website which will allow you to view general
information including
news, events and offers. Provided you have authorisation from the relevant tenant (or you are
the tenant), you
may link your account to your profile by submitting the account number and authorisation code
that will be
mailed to you.
You will be asked to register your profile by using your email address and you will need to
create a password of
your choice in order to access your profile through this Website. You should ensure that your
password is at
least eight (8) characters long and contains at least one (1) upper case letter, one (1)
numerical character and
one (1) special character. Once your profile has been registered, you may then link your
account(s) to your
registered profile by following the instructions on the relevant page. You must treat your
password and account
information as confidential and must not disclose it to a third party.
You shall be fully responsible for all uses of your profile and for any actions which take place
using your
profile, including for any payments made using your payment details. If you have linked an
account to your
profile and you either cease to be the tenant or authorised representative of the tenant, you
must promptly
notify Grosvenor. Grosvenor reserves the right to suspend or terminate access to the property
information linked
to your profile where it knows or reasonable suspects that you no longer have authority to have
such accounts
linked to your profile.
Your access to any linked property information will be removed on termination or expiry of the
related tenancy
term.
We have the right to disable your access to certain features of your profile (including access
to account
information), at any time, if in our reasonable opinion you have failed to comply with any of
the provisions of
these Terms and Conditions.
It is your responsibility to keep your password secure. If you allow someone else to use your
profile, you are
liable under these Terms and Conditions for any act or omission by them which may breach these
Terms and
Conditions.
If you know or suspect that anyone other than you has obtained access to your profile (including
your password
information) without your permission, you must promptly notify us by emailing GrosvenorConnectSupport@grosvenor.com.
PORTAL PAYMENTS
You may make payments to Grosvenor through this Website. In order to make a payment, you must
have a valid
credit card or debit card which you are authorised to use for making such payments. When making
payments, you
must comply with the security requirements as set out in these Terms and Conditions. You must
not make a
payment, or attempt to make a payment through any fraudulent means or without authorisation from
the relevant
cardholder.
When you make a payment you must submit complete and accurate payment information. By submitting
payment details
you warrant that you are entitled to make a payment using those payment details. If we suspect
that you do not
have authorisation to make a payment or a payment has been made fraudulently or in other
suspicious
circumstances, we may suspend your access to your account and/or contact the issuing
bank/payment provider
and/or law enforcement authorities or other appropriate third parties.
All payments which you make to us through this Website are made through a separate credit
card/direct debit
transaction gateway, which is not operated by Grosvenor but is operated by a third party
provider called
Tyl by Natwest (“Payment System” ). Transactions through the Payment System are
processed and settled
by Tyl by Natwest in accordance with their terms. Please be aware that if you use a credit card to
make a payment
through the Website, you may incur a processing fee (but you will be informed of any such fees
prior to
confirming the payment).
By submitting a payment through the Payment System, you authorise Tyl by Natwest to charge your
credit/debit card or
directly debit your account for an amount equal to the payment.
All payments are to be made in Pounds Sterling.
LINKS AND THIRD PARTY WEBSITES
This Website may contain links to other websites owned, operated or hosted by third parties
which are not under
our control (“Linked Websites” ). Links to Linked Websites are provided for
convenience only
and may not remain current or be maintained. You may choose to access such websites or resources
at you sole
discretion and if you use these links you will leave this Website. Links to Linked Websites, and
the
advertisement of any third parties, should not be construed as any endorsement, approval,
recommendation, or
preference by Grosvenor of them or their goods/services, nor does it imply that there is any
association between
Grosvenor and the operators of these websites. We do not make any representation or warranty in
respect of these
websites or resources (including as to their accuracy, completeness or security). To the extent
permitted by
law, we take no responsibility and have no liability in relation to them and your use or
reliance on these is at
your own risk.
You may not link to any part of this Website without the prior written consent from Grosvenor
Group Limited and
we reserve the right to withdraw such consent at any time.
In order to provide you with the full functionality of this Website, we may receive information
relating to your
profile from our internal systems including our property management system and our maintenance
system.
USER OBLIGATIONS
You are responsible for configuring your information technology, computer programmes and
platform to access this
Website. You should use your own virus protection software.
You must not misuse this Website by knowingly introducing viruses, trojans, worms, logic bombs
or other material
that is malicious or technologically harmful. You must not attempt to gain unauthorised access
to this Website,
the server on which this Website is stored or any server, computer or database connected to this
Website. You
must not attack this Website via a denial-of-service attack or a distributed denial-of service
attack. By
breaching this provision, you would commit a criminal offence under the Computer Misuse Act
1990. We will report
any such breach to the relevant law enforcement authorities and we will co-operate with those
authorities by
disclosing your identity to them. In the event of such a breach, your right to use this Website
will cease
immediately.
PRIVACY STATEMENT
Protecting your personal data is important to Grosvenor. We will only use, store, process and
disclose all
personal data collected through this Website in accordance with our Privacy Policy. Please see
the link to our
Privacy Policy at the bottom of this page. You should read the Privacy Policy and make informed
decisions about
your personal data.
AMENDMENTS
Grosvenor reserves the right at any time and without any prior notice to remove, update, amend
or vary this
Website or any of the content which appears on this Website, including these Terms and
Conditions. You must
check these Terms and Conditions regularly for any such changes. Any new or amended terms will
be effective
immediately when they are posted, and by continuing to use this Website you agree to be bound by
the most
current version of these Terms and Conditions.
INVALIDITY
If any part of these Terms and Conditions is unenforceable (including any provision in which we
exclude our
liability to you), the enforceability of any other part of these conditions will not be
affected.
LAW AND JURISDICTION
You agree that these Terms and Conditions and any claim relating to the use of this Website and
the content will
be governed and construed in accordance with the laws of England and Wales and that the courts
of England and
Wales shall have exclusive jurisdiction in respect of any dispute arising from access to or use
of this Website.